What do you mean when you say "Any Size?"
“Any Size” is a reference to the minimum and maximum size that our manufacturing partner can build your windows at. Currently the minimum for a double hung window is 14¼” X 25¼” and a maximum of 42″ X 72″.
What methods of payment will you accept?
Window Town prefers payment by check, but we can also accept payment by Visa, Mastercard, or Discover. We require a standard 50% deposit when you order your new windows and the balance upon installation of your replacement windows & doors.
Will you need access to the inside of my home?
The installers and estimator will both need access to your home. A majority of the window installation occurs from the home's interior. Occasionally the installers will require access to your homes exterior, especially when applying aluminum wrap, if purchased, to your home.
Do you install windows during the winter?
Window Town installs windows and patio doors all year long. A vast majority of all of Window Town's installations take place in just one day so you can start enjoying the benefits of your new, energy efficient windows immediately without the need to wait for warmer weather. Our installers will install one window at a time and are trained to close any doors to the room they are working in to minimize heat loss.
What should I do to prepare my home for installation?
We ask that you please remove any and all window treatments prior to the arrival of the installers. If you have any security system or devices, please contact the security company about removing and/or inactivating them prior to the installation. We also ask that you provide the installer with a clear path to the window by moving any personal items or furniture that is in front of the windows or in the immediate work area. It is also advisable to remove all wall decorations from the walls close to the windows as we do not want to cause any delicate items to be broken.
How long will it take for my windows to arrive? How much time should I allow for the installation?
A large majority of Window Town's jobs take place within 4-8 weeks of the deposit and final measurement. The installation time varies based on the type of window being installed and the type being removed, trims and other work will require additional time to complete. A job is typically completed in a single day. Due to COVID-19 we are experiencing longer than normal delivery from our factory. This may cause a delay from our regular install time.
Will you dispose of my old windows and construction debris?
Yes! We generally remove all debris from your property and dispose of it in safe and eco-friendly way. If you would like to keep your old windows or storms, please notify the installer as soon as he arrives for your installation.
What if I have a problem with my windows?
Give us a call or shoot us an email. If it isn't something that we can resolve over the phone, we can take your window information to order replacement parts or arrange for a service technician to come out.